Buyer Protection


Buyer Protection


What is ShopDeZire Buyer Protection? 

ShopDeZire Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced. 

Write to us at resolution@shopdezire.com in case you want to raise a dispute. ShopDeZire looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from ShopDeZire for settling the dispute. 

The Seller has declined my request. What can I do? 

In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at resolution@shopdezire.com 

You can file a dispute 10 days from the date of delivery. ShopDeZire mediates buyer-seller disputes on a case-by-case basis. 

ShopDeZire Buyer Protection covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller. 

When are Refunds provided? 

We work to provide the most hassle-free online shopping experience. You are covered and your money safe. Refunds are issued when: 

  • Seller can’t provide replacement.
  • In-line with Buyer Protection, when a dispute has been ruled in your favour.  

Seller allows Refunds on select categories under certain conditions. Please check with the individual Seller's Returns Policy. 

I've still not received the refund to my bank account. Why? 

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same. 

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you. 

In any of the above cases, you can get in touch with our Customer Support for more information.

Or write to us at suport@shopdezire.com.

© shopdezire.com 2017